Call Center Sales Outbound Rep (Bilingual Spanish)

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively sell Charter products and services to new and existing prospects.
• Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
• Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
• Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
• Act as a product consultant when promoting, recommending and selling the value of Spectrum
• Residential products and services.
• Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
• Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
• Ensure database information is accurate and complete.
• Perform other duties as requested.

• Ability to read, write, speak and understand English
• Ability to communicate orally in a clear, concise and professional manner
• Ability to listen and interpret the needs of the prospect
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
• Ability to show proper judgement and initiative
• Ability to pay close attention to detail
• Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
• Ability to effectively use and multi task with a personal computer
• Ability to utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
• Ability to manage multiple prospects
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video and data and telephone products and services
• Proficient in MS Office and related software applications
• Bilingual: Spanish Required

• Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer.
• Exposure to moderate noise levels.

STM204 2025-47301 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.