What are the responsibilities and job description for the Customer Engagement Specialist position at SPECTRUM?
Job Description
The Customer Engagement Specialist is responsible for connecting people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. This role requires a tenacious and driven individual who excels in environments where their reward is based on their effort.
Key Responsibilities
Requirements
The Customer Engagement Specialist is responsible for connecting people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. This role requires a tenacious and driven individual who excels in environments where their reward is based on their effort.
Key Responsibilities
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Acquires new residential customers through door-to-door contact from assigned leads.
- Conducts proactive consultative needs analysis with new prospective customers.
- Develops and presents sales presentations/proposals on products and services that meet customers' needs.
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
Requirements
- Ability to read, write, speak and understand the English language.
- Engaging interpersonal skills.
- A passion to succeed and a strong personal drive to sell to prospective customers.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
