What are the responsibilities and job description for the Customer Experience Champion position at SPECTRUM?
About the Job
We are seeking an experienced Customer Experience Champion to join our team. In this role, you will be responsible for driving customer satisfaction and loyalty through excellent customer service and support.
Your Key Responsibilities:
- Drive customer satisfaction and loyalty through excellent customer service and support.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Assist in developing and implementing effective sales strategies to meet and exceed sales goals.
- Supervise and develop a team of Multi-Tenant Sales Representatives.
- Monitor and analyze sales data to identify areas for improvement.
- Communicate effectively with customers, internal stakeholders, and other departments to achieve business objectives.
