What are the responsibilities and job description for the Customer Experience Manager position at SPECTRUM?
About the Opportunity
We are seeking a highly motivated and experienced professional to join our team as a Customer Experience Manager. In this role, you will be responsible for leading a geographically assigned sales team, developing strategies to enhance the customer experience, and driving sales growth.
Key Responsibilities
- Supervise and motivate a team of sales professionals to achieve exceptional results in a fast-paced environment.
- Develop and implement strategies to simplify and enhance the customer experience, drive sales growth, and improve team performance.
- Maintain a thorough understanding of Charter's product offerings and value proposition in the markets you serve.
- Collaborate with other departments to achieve business objectives and provide support as needed.
Requirements
- Proven track record of success in sales leadership, including experience managing teams and driving revenue growth.
- Excellent communication, interpersonal, and organizational skills.
- Able to read, write, speak, and understand the English language.
- Possess strong technical and computer skills, including proficiency in software applications.
- Ability to travel to and from assigned territories and company facilities using a reliable personal vehicle.
- Valid driver's license, satisfactory driving record, and auto insurance.
- Bachelor's degree in business or marketing or equivalent work experience.
- 2 years of outside sales or related work experience.
