What are the responsibilities and job description for the Customer Experience Specialist position at SPECTRUM?
Key Responsibilities
- Collaborate with peers to build high-performing teams through best practice sharing
- Coach and develop sales reps to reach their personal and professional goals
- Ensure store success by building positive customer relationships and utilizing probing techniques to overcome obstacles
- Communicate effectively with customers, delivering a positive company image while exceeding operational metrics
Required Skills and Qualifications
- Experience: 3-5 years of sales and customer service experience
- Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint
- Travel: Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle
- Abilities: Lift up to 35 lbs. and stand for prolonged periods of time
