What are the responsibilities and job description for the Customer Relationship Manager position at SPECTRUM?
About the Role
We are seeking a highly motivated and results-driven Sales Representative to join our team at SPECTRUM. In this role, you will be responsible for acquiring new residential customers through door-to-door contact from assigned leads.
Main Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential.
- Acquire new residential customers through door-to-door contact from assigned leads.
- Conduct proactive consultative needs analysis with new prospective customers.
- Develop and present sales presentations/proposals on products and services that meet customers' needs.
- Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
- Support team and team goals by actively participating in all sales meetings and training programs as assigned.
- Achieve monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
- Complete all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
- Well-informed about our competitors' activities in assigned territory; inform manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
- Attend and successfully complete training programs.
Requirements
Required Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand the English language.
- Engaging interpersonal skills.
- Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
- A passion to succeed and a strong personal drive to sell to prospective customers.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices.
- Must be able to work evenings and weekends, as business needs dictate, to maximize prospective customer contact.
- A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
- Ability to work independently with little or no supervision.
Preferred Qualifications
Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
Work Experience and Number of Years
2 years sales or relevant work experience.
