What are the responsibilities and job description for the Customer Service Representative - Field position at SPECTRUM?
Key Responsibilities
As a Customer Service Representative - Field, you will be the face of our company, providing exceptional service to our customers in the field. Your primary responsibilities will include:
Installing and Maintaining Services
- Install and maintain our services in the field, ensuring high-quality service delivery to customers.
- Perform technical tasks, such as troubleshooting and repairing issues with our services.
Customer Interaction
- Provide excellent customer service, addressing customer inquiries and resolving issues promptly and professionally.
- Document all customer interactions and technical details, ensuring accurate records of work completed.
Requirements
- High school diploma or equivalent experience.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Demonstrated technical aptitude and ability to learn new technologies quickly.
- Valid driver's license and a satisfactory driving record.
- Able to lift up to 90 pounds and climb ladders to a height of 32 feet.
About Spectrum
Spectrum is a leading provider of telecommunications and entertainment services, serving nearly 32 million customers across 41 states. We offer a dynamic and supportive work environment, with opportunities for growth and development. Join our team and contribute to delivering exceptional service to our customers.
