What are the responsibilities and job description for the Customer Service Team Lead position at SPECTRUM?
At Spectrum, our Retail Store Managers play a pivotal role in empowering teams to excel and drive business success. As a seasoned retail professional, you will be responsible for leading a team of sales representatives and cultivating a culture of excellence within the store.
Job Description:
We are seeking an experienced Retail Store Manager to join our team at Spectrum. In this role, you will inspire your team to deliver exceptional customer experiences, while driving sales growth and operational efficiency.
About Us:
Spectrum is a leading provider of telecommunications services, connecting millions of customers across the country. We are committed to delivering outstanding service and innovative solutions that meet the evolving needs of our customers.
Key Responsibilities:
- Lead a team of sales representatives to achieve sales targets and drive business growth
- Cultivate a positive and inclusive work environment that fosters collaboration and innovation
- Develop and implement strategies to improve customer satisfaction and loyalty
- Maintain high levels of operational efficiency and accuracy
Requirements:
- 3-5 years of sales and customer service experience in a retail environment
- Intermediate knowledge of software programs, including Excel, Word, and PowerPoint
- Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle
- Lift up to 35 lbs. and stand for prolonged periods of time
Preferred Qualifications:
- Bachelor's Degree or equivalent work experience
- 1 years of management experience
- Telecommunications/wireless experience
Benefits:
- Dynamic growth opportunities within the company
- Competitive pay with generous commissions and incentives
- Total rewards package, including comprehensive health benefits and retirement savings plan
- Supportive teams and collaborative work environment
