What are the responsibilities and job description for the Customer Success Representative position at SPECTRUM?
**About the Role:**
We are seeking a highly motivated and results-driven individual to join our team as a Customer Success Representative. In this role, you will be responsible for selling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20 doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.
**Key Responsibilities:**
- Sell products and services to customers in assigned MDU areas/properties
- Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
- Solicit residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
- Respond to customer problems and complaints according to established company policy
- Attend and actively contribute to sales meetings and training programs
- Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines
Requirements:
- Experience in sales or customer service
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- Knowledge of cable or telecommunications services
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required
- Able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
- Able to work evenings and weekends
- Variable hours: may include weekends, holidays, and split days off
