What are the responsibilities and job description for the Field Sales Operations Manager position at SPECTRUM?
About Us:
We are a leading provider of cable and telecommunications services, serving millions of customers across the United States.
Job Overview:
This Customer Success Specialist role is a critical position that requires a strong leader to oversee the daily operations of our residential sales team. The successful candidate will have a passion for delivering exceptional customer experiences, identifying opportunities for growth, and developing strategies to drive sales success.
Main Responsibilities:
- Supervise daily operations of assigned sales teams
- Meet and exceed budgeted headcounts and sales goals
- Develop and implement strategies to improve customer satisfaction and retention
- Identify knowledge gaps within the team and develop training programs to address them
- Stay up-to-date with market trends, competitor analysis, and product offerings
Requirements:
- Excellent communication, interpersonal, and organizational skills
- Strong technical skills, including proficiency in computer operating systems and software applications
- Able to work non-traditional hours, including evenings and weekends
- Valid driver's license and satisfactory driving record
- Bachelor's degree in business or marketing, or equivalent work experience
