National Field Support Agent

Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today’s customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you. At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for. BE PART OF THE CONNECTION As a National Field Support Agent, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues. WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problemsSolving technical issues in real-time using the latest tech tools and programsThe fast pace! It makes the day go by quickly, and you accomplish a lot each workdayBuilding professional networks inside and outside the departmentOpportunities for growth through training, expanded education opportunities, and paths for career progression In this role you’ll work in a 24 / 7 call center environment with a variety of integrated functions. You’ll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Education : High School Diploma or equivalent Technical skills : MS Office and computer literate Abilities : Problem-solving, critical thinking, communication, adaptability, and willingness to learn Schedule : Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays Preferred Qualifications Experience : 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service Education : College coursework or equivalent experience in technology SPECTRUM CONNECTS YOU TO MORE Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture : We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programsCompetitive Pay : Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings planSupportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards : See all the ways we invest in you—at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! TSU020 2024-44191 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.