What are the responsibilities and job description for the Network Root Cause Analyst I ENOC, Spectrum Enterprise position at Spectrum?
At a glance:
- Are you a skilled analyst that specializes in determining the root cause of system and network outages?
- Can you commit to a technical role providing expertise to mitigate future risks and outages?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Network Root Cause Analyst I, you lead the identification of the root cause of outages and recommend processes improvements to enhance the client experience. You excel at detailed investigations and documentation of all network outages. Using your sharp technical skills, you compile and analyze various network monitoring and quality control reports to determine possible preemptive measures to prevent future issues. You ensure continued operations of the network and system oversight by identifying the deterioration of components and discrepancies between the trouble ticketing and network monitoring tools. You thrive in an office environment and excel at completing projects in a timely manner. You report to the Manager of Enterprise Engineering for goals, guidance and assistance.
Position benefits:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Network Root Cause Analyst I, you lead the identification of the root cause of outages and recommend processes improvements to enhance the client experience. You excel at detailed investigations and documentation of all network outages. Using your sharp technical skills, you compile and analyze various network monitoring and quality control reports to determine possible preemptive measures to prevent future issues. You ensure continued operations of the network and system oversight by identifying the deterioration of components and discrepancies between the trouble ticketing and network monitoring tools. You thrive in an office environment and excel at completing projects in a timely manner. You report to the Manager of Enterprise Engineering for goals, guidance and assistance.
Position benefits:
- Competitive salary.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
What you will do:
- Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
- Identify root causes and recommend improvements to prevent outages by working closely with Network Operations Center (NOC), technical advisory committee (TAC), Engineering verticals and equipment vendors.
- Prepare and submit timely and accurate reports of network analyses, network monitoring systems, project statuses and other reports for senior leadership to leverage.
- Coordinate and resolve open tickets and root cause efforts in collaboration with leased transport, IP transit and third-party providers.
- Ensure reliable operations of enterprise and local level networks through continued awareness of network activities.
- Improve the NOC and TAC through the development and maintenance of outage prevention processes and procedures.
- Mitigate risk by adhering to industry-specific local, state and federal regulations.
- Perform additional duties related to the position as assigned.
Required keys for success:
- One or more years of technical experience with cable television (CATV) systems or IT networking.
- One or more years of experience with data, telephone or video network troubleshooting, repair and maintenance in an enterprise telecommunication environment.
- Disciplined project manager with the ability to positively contribute to a team environment.
- Proven analytical and issue resolution skills with the ability to review root cause metric and reporting initiatives.
- Understanding of data privacy practices and laws.
- Interpersonal communicator with the ability to work with multiple functional engineering groups.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Visio and Communicator.
- Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
- Basic experience with synchronous optical networking (SONET), wavelength division multiplexing (WDM), Ethernet, internet protocol (IP) and other elements and architectures used in modern internet service provider (ISP) or carrier communication networks.
- Experience with simple network management protocol (SNMP), Syslog, TL1, network alarming or performance monitoring protocols and tools.
- Understanding of technology company performance metrics.
- Knowledge of radio frequency (RF) and optical technologies or hybrid-fiber coaxial (HFC) broadband used for service delivery by cable multi-system operators (MSOs).
Your education:
- Associate degree in electronics, computer science or an equivalent combination of education, training and experience (required).
- Bachelor’s degree in electronics, computer science or a related degree (preferred).
- Cisco certified network associate (CCNA) or other relevant certification (preferred).
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