Control Room Officer - 3rd Shift

Job Description

Job Description

Description :

Reports to : Protection Services Executive Team Lead

Summary : Provides efficient and professional protection and safety of visitors, volunteers, staff, assets, and owned / loaned property under the Museum’s management. As a member of the Protection Services Department, the Officer works closely with his / her colleagues, supervisors, and senior staff to fulfill the museum's mission and provide exceptional visitor experiences while maintaining the highest standards of professional practices.

FLSA Status : Hourly, Non-Exempt

Hourly Rate : $19.00

Duties and Responsibilities :

• Monitors multiple systems and equipment, including but not limited to : CCTV, Burglar Alarm, Fire Alarm, and Access Control.
• Responds promptly and properly to exceptions in Museum conditions, including but not limited to : alarms, building / property damage, electrical interruptions, gas / water leaks, flooding, and temperature / humidity controls.
• Performs receptionist duties for non-public entrance and answers switchboard calls as requested.
• Maintains visitor registers and assists staff, visitors, volunteers, and delivery personnel using non-public entrances and loading docks. Responsible for documentation and reporting on after-hour entry and egress.
• Maintains key and card control and inventory.
• Renders courteous, friendly, efficient, and professional assistance in person, over the telephone, and through radio and public address systems while carrying out security and safety policies and procedures.
• Patrols buildings, and grounds to prevent, report, and manage security and safety issues and concerns including unauthorized, unsafe, unsecure, and suspicious activities / conditions. Able to follow emergency procedures including but not limited to : increasing patrols and moving posts, notifying staff members, emergency responders, University of Louisville authorities, and utilities; the administration of first aid and CPR; and leading evacuations, traffic management, and crowd control.
• Prepares reports of shift activities, incidents, and accidents including but not limited to : regular and irregular and unauthorized activities, vandalism, damage, fires, and thefts.
• Executes assignments and projects, including but not limited to : inspections of equipment and facilities; training of staff; escorts of people, collections, valuables, and negotiables; routinely works as gate and security officer; and assists with other work, projects, and programs, and scheduling as requested.
• Monitors and leads evacuations, if necessary for weather, fire alarms, or other threats.
• Responsible for reporting incidents and problems affecting the building to the Building Services Manager and the Manager of the affected area.
• Receives and evaluates requests for security services and dispatches personnel as appropriate.
• Contacts 911 for Police, Fire, EMS, or other appropriate emergency personnel as needed in response to alarm events and threats to the safety and security of museum guests, employees, contractors, and assets.
• Maintains awareness of Museum schedule and events.
• Routinely works as Security Officer or Gate Officer.
• Requisitions equipment and supply needs through the Security Supervisor.

Requirements : Qualifications :

Essential Skills :

Work Environment

Physical Demands

Position Type / Expected Hours of Work

DISCLAIMER : The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions at the Speed Art Museum employment is “at will” on both the part of the organization and the employee. Employment is not for a set period and may be discontinued by either party for any reason with or without notice.

Salary : $19