Fulfillment Center Operations Assistant Manager

Job Title: Fulfillment Center Operations Assistant Manager

Location: Danbury, CT

Pay Type: Salary - Exempt

Salary Range: $45,000 - $55,000 dependent upon experience

Department: Operations

Reports To: Fulfillment Center Operations Manager

Position Summary

The Fulfillment Center Operations Assistant Manager assists in managing warehouse activities within a scheduled shift. This includes leading warehouse personnel, product receiving and storage, inventory management, pick and pack operations, use of the warehouse management system. Will be involved in training, onboarding, standardization and other responsibilities as directed by the business or fulfillment center operations manager. Requires strong understanding of warehouse operations and ability to train and development warehouse employees.

Duties / Responsibilities

• Supervise Shipping and Receiving Associates; provide performance feedback, coaching, training and disciplinary action.
• Direct daily activities, manage workforce scheduling for inbound, outbound shipping and receiving transactions at multiple locations.
• Addresses shipping and processing defects by determining root cause analysis and implementing corrective actions.
• Coordinate and assist in the loading and unloading of materials, review shipments for accuracy, material receipts and discrepancy resolution.
• Maintain strict adherence to shipping SLAs.
• Working knowledge of small parcel, freight, and full truckload modes of transport
• Oversee warehouse transactions to ensure inventory accuracy, develop metrics and KPI’s.
• Ensure a culture of safety by enforcing safety standards and adhering to standard operating procedures.
• Identify opportunities for improvements and make suggestions to the Fulfillment Center Operations Manager.
• Possible travel to multiple fulfillment centers.
• Assist in onboarding, implementation and standardization of site facilities.
• Other duties as directed by management.
  
  

Critical Success Factors

• Detail Oriented - Ability to focus and pay attention to details to ensure results that meet SLAs and KPIs and provide desired outcomes.
• Self-Starter - Motivated to set and achieve goals and takes initiative within the workplace. Given a clear understanding of outcomes, you are able to work effectively without regularly needing to be told what to do.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Flexible and willing to accommodate occasional night and weekend support.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Work Ethic - Ability to work in a fast-paced, high-pressure environment with dedication, passion, integrity, and motivation.
• Communication - Excellent communication skills, both written and verbal.
• Training and Development - Experience in training and development of staff in new procedures, processes, and systems. A patient teacher and role model with an understanding of adult learning styles and techniques.
  
  

Qualifications

• 3-5 years’ experience in an Assistant Manager role in a Fulfillment Center environment, preferably in a 3PL environment.
• Proven record of strong people management skills.
• Project Management/Process Improvement skills a must.
• Proficient with Microsoft Office programs for reporting, tracking, and maintaining quality programs.
• Fork truck certified and familiarity with OSHA certification requirements.
  
  

Working Conditions, Mental and Physical Demands

• Ability to walk or stand for extended periods of time
• Ability to lift up to 50 pounds without assistance.
• Must be about to work in a warehouse environment with a noise level up to 85dBA.