What are the responsibilities and job description for the Automotive Customer Service Specialist position at SpeeDee - A Plus Automotive?
Company Overview
Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.
SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.
For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.
How Are We Different From the Competition?
Local Ownership
Quality Service
Training and Certification
Multi-Point Courtesy Check and Service Review
Free Top-Off Service
Maintenance Records
Affordable Rates
Job Summary
The Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point.
Responsibilities
Greeting the customer in a friendly inviting manner
Presenting service options to the customer
Writing up customer and vehicle information
Performing all duties of the Fluid Services Technician as needed
Presenting additional maintenance service options to customers
Requirements
Commitment to excellence at all levels of service
Automotive and retail experience helpful
Cheerful and friendly communication skills
Enthusiastic attitude and strong work ethic
Clean and neat appearance
Clear and effective telephone skills
Valid state driver's license
Job Qualifications
Customer service skills
Basic literacy (ready, writing, math skills)
Ability and licensed to operate motor vehicles
Verbal communication skills
Ability to properly use mechanical hand tools
Attention to detail
No previous experience or training required
Working Conditions
Materials and Equipment used : Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
Environment : Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits / Perks
Growth Opportunities
Locally Owned and Operated
Safety You can Trust
Training and Certification Opportunities
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee / franchise location, and not to SpeeDee Worldwide, LLC.
