What are the responsibilities and job description for the Implementation Specialist position at Speedpoint?
Speedpoint is revolutionizing the performance and specialty automotive industry with our new, cloud-based ERP shop management system. We empower automotive businesses to optimize their operations, boost efficiency, and drive profitability through powerful tools designed specifically for their unique needs. Were a fast-growing company with a passionate team dedicated to solving the problems our clients face daily. We offer a dynamic, supportive, and rewarding work environment with significant opportunities for career advancement.
Your Role:
The Onboarding Specialist will play a crucial role in ensuring new customers have a seamless and successful transition onto Speedpoint. As the first point of contact for new tenants, you'll guide them through the onboarding process, provide training, and set them up for long-term success with the platform.
Responsibilities:
- Serve as the dedicated point of contact for new customers during the onboarding process.
- Conduct virtual/remote training sessions to educate customers on Speedpoint's features and functionality.
- Assist customers in setting up their accounts, configuring settings, and importing data.
- Collaborate with the implementation and support teams to resolve any technical or setup issues.
- Create onboarding documentation and training videos to streamline the onboarding process.
- Collect and analyze customer feedback to improve the onboarding experience continuously.
- Maintain a high level of customer satisfaction and build long-term relationships.
What You'll Bring:
- 2 years of experience in customer onboarding, implementation, or a similar role in a SaaS or technology company.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong organizational and time-management skills, with the ability to handle multiple projects simultaneously.
- Technical proficiency and the ability to quickly learn and explain software platforms.
- Experience in the automotive or performance aftermarket industry is a plus but not required.
Compensation and Benefits:
- Highly competitive base salary
- 100% company-paid healthcare for employees and dependents.
- Optional dental, life, vision, and term insurance.
- Stock options.
- Generous paid time off and holidays.
- Significant opportunities for career growth and advancement within a rapidly growing company.
Why Join Us?
We are tackling the challenges our clients face head on. Our industry is generally under-served and ignored when it comes to technology. We are obsessed with solving their issues, providing solutions, and ensuring their success as business owners.
This role offers a rare chance to immerse yourself in the world of high-performance vehicles and custom upgrades. If you're passionate about cars and modifications, you'll have the opportunity to collaborate with like-minded clients who share your enthusiasm.
At Speedpoint, you will work with an extremely talented team that will invest in your personal and professional development. If you're a top performer thats hungry for more, join the team and build with us!
