What are the responsibilities and job description for the Client Service Representative position at SpeedPro Boston Metrowest?
At SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We’re the ones behind that fleet of trucks you see everywhere, and we’re also the ones that design, produce and install the wall and floor murals you see at businesses, universities and sports arenas across the U.S. We specialize in large-format graphics that give our customers the wow-factor their business needed
The Customer Service Representative is the linchpin between the studio and our clients. We are looking for an energetic individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales. You will use your skills to understand client needs, prepare estimates, and win business, all the while providing exemplary customer service. You must be detail oriented, a strong communicator, and process driven.
Responsibilities :
Manage the sales process from marketing to estimating and closing deals
Be the initial contact with current as well as potential customers
Review client needs and designs / artwork
Prepare estimates and coordinate with production teams to ensure on-time and on-quality orders
Engage customers and actively move them through the sales process and into production.
Support the design process, as needed to ensure high-quality input for production.
Other Desired Skills :
Sales curious’ (constantly asking questions to learn about the customer with a desire to build relationships and fully understand their business needs)
Strong communication and listening skills
The ability to adapt sales style to a particular customer
Highly motivated with a great attitude; a desire to help others via an engaging personality
Professionalism, confidence, and willingness to roll-up sleeves and drive results
Graphic Design experience
Compensation and Benefits :
Paid Time Off
Bonus potential
Additional training / development opportunities