What are the responsibilities and job description for the Tour Guide position at Speedway Motorsports?
Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.
Job Responsibilities:
• Greet and provide top-notch customer service to all visitors of Charlotte Motor Speedway by effectively answering questions, providing directions, and selling tours.
• Provide safe tours to the general public and groups
• Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.
• Inform the Tour Services Manager when maintenance and care is needed on the tour vans.
• Solicit group tours and conventions to purchase daily tours
• Utilize FareHarbor ticket system by selling daily tours through it, adding customer accounts and doing end of the day ticket reports.
• Responsible for fueling and performing safety inspection on tour vans prior to usage and keeping vehicles clean.
• Enjoy working with fans of all ages
• Other duties as assigned
Requirements:
• Must be at least 21 years old
• Experience with Microsoft Office products, Outlook and PCs is required
• Excellent customer service and interpersonal communication skills
• Flexible and able to adjust to changing conditions and circumstances
• Flexible work schedule and willing to work weekdays, weekends and some evenings
• Clean motor vehicle driving record
• Able to operate a 15-passenger van
• Specialized knowledge of Charlotte Motor Speedway
• Pace Car Certified (CMS will provide this certification)
• Passionate about NASCAR and racing
Salary : $15 - $17
