Email and Texting Specialist

We're a fast-paced cleaning and junk removal company looking for a highly organized and tech-savvy Communications & Operations Specialist to manage our daily influx of messages and ensure seamless communication with our clients and stakeholders.

Job Summary:

As our Communications & Operations Specialist, you'll be the primary point of contact for all incoming text messages, emails, and phone calls. You'll play a crucial role in maintaining our responsiveness and ensuring timely resolution of inquiries, ranging from customer service and billing to appointment scheduling and hiring. You'll be a master of multitasking, adept at handling a high volume of communications while maintaining a professional and efficient demeanor.

Responsibilities:

• Communication Management:
• Respond to all incoming text messages and emails promptly and professionally, maintaining a response time of no more than two hours during your shift.
• Handle a wide range of inquiries, including customer complaints, billing questions, appointment scheduling, and hiring inquiries.
• Manage and organize all communications to ensure efficient follow-up and resolution.
• Answer and manage incoming phone calls, providing excellent customer service.
• Operational Support:
• Maintain accurate records of all communications and actions taken.
• Assist with scheduling and appointment management.
• Contribute to operational efficiency by identifying and suggesting process improvements.
• Assist with any other tasks needed to keep the operations running smoothly.
• Technical Proficiency:
• Utilize talk-to-text and other technology to maximize efficiency in communication.
• Demonstrate exceptional typing skills and accuracy.
• Navigate and utilize various software and platforms for communication and operational tasks.
• Troubleshoot basic technical issues.

Qualifications:

• Proven experience in a customer service, administrative, or communications role.
• Exceptional written and verbal communication skills.
• Excellent typing speed and accuracy.
• Proficiency in using talk-to-text and other communication technologies.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Tech-savvy with the ability to quickly learn and adapt to new software and systems.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Reliable and dependable.

Preferred Qualifications:

• Experience with CRM AND VOIP phones.
• Previous experience in cleaning, junk removal or booking appts.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17