What are the responsibilities and job description for the Full-Time eCommerce Coordinator position at Speks?
Job Overview:
The eCommerce Coordinator will manage our online storefronts, overseeing product configuration, pricing, and user engagement. This role blends technical and creative skills, with responsibilities in storefront management, order fulfillment, reporting, and customer service. The ideal candidate will be hands-on, detail-oriented, and organized, working closely with cross-functional teams to deliver an exceptional client experience and drive success.
What You’ll Do
Online Storefront Management:
- Design, build, and manage storefronts on our eCommerce platform, including product configuration, budget allocation, and pricing engine development.
- Maintain storefront functionality, optimize the user experience, and engage customers with creative, well-organized displays.
- Collaborate with our in-house graphic designer to create accurate product visuals, compelling storefront banners, and curated category tiles.
- Conduct ongoing storefront reviews to verify product pricing accuracy and availability.
Order Processing & Fulfillment:
- Efficiently pack, ship, and manage on-site orders.
- Perform basic data entry related to order processing.
- Perform weekly audits to identify and resolve order holds, ensuring smooth order fulfillment and minimizing delays.
- Manage large promotional campaigns, monitor daily reports to track order completion, inventory availability, and resolve client issues promptly.
Reporting & Analytics:
- Generate comprehensive reports for clients detailing current offerings, order history, and budget utilization.
- Regularly monitor store platform performance and optimize the system based on sales trends and customer feedback.
Client Interaction & Demonstrations:
- Deliver tailored demonstrations of storefront features to clients, showcasing product offerings and platform capabilities.
- Manage client requests, including user account creation, budget reviews, login troubleshooting, and resolving general inquiries.
- Develop and implement promotional codes based on client needs and promotional campaigns.
Customer Service Excellence:
- Provide friendly and professional support via phone and email, directing inquiries as needed.
- Deliver superior customer service and foster strong, lasting relationships with clients.
Shipping & Receiving:
- Prepare outgoing shipments, including packing, labeling, and arranging for timely pickup or delivery.
- Handle incoming shipments by receiving packages, inspecting items for accuracy and quality, and verifying contents against packing slips and ordered details.
- Maintain accurate records of shipments and receipts for inventory tracking and reporting purposes.
Special Projects:
- Assist with kitting projects by assembling custom kits, promotional packages, or gift bundles according to client specifications.
- Collaborate with team members to organize and execute special client-focused initiatives, including seasonal campaigns and bulk orders.
- Take on other assigned tasks as needed, ensuring deadlines are met and quality standards are maintained.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
- 2 years of experience managing eCommerce platforms, preferably with experience in storefront management systems.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks effectively in a fast-paced environment.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Ability to work both independently and collaboratively to achieve team goals.
- Flexibility to adapt to changing priorities and manage shifting tasks effectively.
- Self-motivation with a positive attitude and a strong drive to succeed.
- Strong technical skills with proficiency in basic PC programs (MS Office, Google Suite).
- Proven ability to analyze data and generate insightful reports.
- Previous customer service experience.
- Familiarity with USPS/UPS/FedEx shipping procedures.
- Ability to lift up to 35 lbs unassisted, pack and move boxes and shipments around the office, stand for extended periods, and follow proper lifting and safety techniques.
Why Join Us?
- Professional growth opportunities in a rapidly expanding company.
- A creative, collaborative work environment.
- Discounts on apparel and products.
- Competitive salary starting at $50,000 per year.
- On-site at our Tempe, Arizona office (Hybrid/remote work not available).
How to Apply?
If you’re a self-motivated, detail-oriented marketing or business professional looking to make an impact, your career starts here! Please submit your resume and complete the Culture Index Survey today.
Culture Index Survey Link: https://surveys.cultureindex.com/s/Xxj5D1yOWf/98258
Salary : $50,000 - $58,000