Part-Time Fulfillment and Customer Service Representative

Position Overview

Join our dynamic team as a Part-Time Fulfillment and Customer Service Representative! In this role, you'll manage order fulfillment, shipping, and swag kit processing. Reporting directly to the Head of Operations, you’ll play a key role in our daily operations.

About Speks

Located in Tempe, AZ, Speks has been a leader in promotional products, print, and apparel for over 15 years. Our fast-paced industry is driven by evolving trends, and we pride ourselves on our supportive team environment. We value a healthy work-life balance and a collaborative spirit, making Speks a great place to grow your career.

What You’ll Do

• Order Fulfillment: Efficiently pack, ship, and manage on-site orders.

• Shipping & Receiving: Handle incoming shipments, inspect and process items.

• Customer Service: Provide friendly and professional support via phone and email, directing inquiries as needed.

• Inventory Management: Conduct and maintain accurate inventory counts.

• Data Entry: Perform basic data entry related to order processing.

• Special Projects: Assist with special kitting projects and other tasks as assigned.

Skills We’re Looking For

• Communication: Excellent verbal and written skills.

• Attention to Detail: Strong organizational abilities and keen attention to detail.

• Independence & Teamwork: Ability to work both independently and collaboratively.

• Adaptability: Flexible and able to shift priorities quickly.

• Motivation: Self-driven with a positive attitude and a desire to succeed.

• Technical Proficiency: Proficient with basic PC programs (MS Office, Google Suite).

• Physical Capability: Ability to lift up to 35 lbs unassisted, pack and move boxes and shipments around the office, stand for extended periods, and follow proper lifting and safety techniques.

• Education: High school diploma or GED.

Preferred Qualifications

• Previous customer service experience.

• Familiarity with USPS/UPS/FedEx shipping procedures.

• Experience with data entry and reconciliation.

• Knowledge of promotional and print products.

• Understanding of eCommerce order management.

Work Environment

• Hours: 15-20 hours per week, with potential for additional hours.

• Location: On-site at our Tempe office (Hybrid/remote work not available at this time).

• Team: Collaborate with both on-site and remote team members.

Perks & Benefits

• Flexible Shifts: Choose from various shifts within the M-F, 8 a.m. - 4 p.m. workweek.

• Competitive Pay: Starting at $20 per hour.

Ready to Join Us?

If you’re ready to contribute to a thriving team and make an impact, apply now to be a part of Speks!