What are the responsibilities and job description for the Client Success Team Manager, US & Canada position at Spektrix?
Client Success Team Manager, US & Canada
Department : Client Success
Employment Type : Full Time
Location : Remote, US
Compensation : $67,000 - $97,000 / year
Description
Client Success Team Manager, US & Canada
Team : Client Success
Location : Remote - must reside in one of the following states : Colorado, Idaho, Montana, Nebraska, Nevada, Oregon, Utah, Wyoming.
- At this time, we are unable to extend employment consideration in the timezone outside of the specified states.
Remotely based team members are required to be in person 4x per year in New York for key in-person activities like training, onboarding and team building. Travel expenses for those in person times are covered by the business. There will be some days every month with shifted work hours to accommodate.
Hours : Core hours for the team members you directly manage are 10am-6pm PT, Monday-Friday, however as part of a global team there may be occasional meetings with others across the US and in the UK which may require availability as early as 8am PT. We encourage flexible working patterns to accommodate this.
Salary : Annual $67,000 - $97,000 USD
Reporting to : VP of Client Success - US & Canada
About Us
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organizations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 250, based across our New York, London and Manchester offices and working with over 750 arts organizations in North America and the UK.
The Role
The focus of this role is to support those you line manage to be successful in their role and as a team player in a high performance team. You'll do this through coaching and support. You will also input to and facilitate development areas across the teams that build an environment of learning, growth and high performance. While you are aware of the work the teams are doing, and do whatever you can to support it, you are outside the day to day delivery and work closely and collaboratively with other Delivery Team leads (that bring operational and technical expertise to the team). You will represent Spektrix to the people you manage, setting a behavioral example and helping interpret the wider context of what is happening in the organization in terms of the impact it may have on them. You will also be responsible for taking the lead in any issues around performance or misalignment of expectations that happen with the people you manage.
You will be part of a global line management group across Client Success and from time to time more widely across the business, building on and maintaining good practice across the company.
You will be supported by the People Team in terms of policies and processes, and you will also contribute to this. At Spektrix, performance management is a continuous process throughout the year, with key points of evaluation and alignment twice a year.
Key Accountabilities and Responsibilities
Accountabilities
Key Responsibilities
Key Requirements
Key Requirements
Benefits
Working from home
While most of our teams are based in our New York, London, and Manchester offices, many of our team members regularly work from home. As a result, we operate with a "remote-first" approach, even when we're physically in the office..
We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up :
For NY based team members ('local'), Spektrix provides an onsite work day stipend to support commuting expenses.
For remote team members ('non local'), Spektrix covers all work related travel expenses.
Equal opportunities
Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you
identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person's differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo in your CV or application.
Salary : $67,000 - $97,000
