Account Manager - Maintenance - TMG Oahu

As the Account Manager (Oahu), you will be proactively managing the day-to-day operations, scheduling, and physically performing maintenance tasks. You will report directly to Keone Kealoha, Branch Manager, however, you will work with various associated contacts specific to your jobsites (but not limited to) property managers, owners, etc. This position requires satisfactory completion of a DMV Motor Vehicle Record (MVR) report. As the landscape maintenance continues you shall also be responsible and accountable to perform such duties but not limited to: 

Job Duties

• Maintaining landscape to the highest quality by physically performing daily maintenance work tasks, job duties, and leading a crew.

 Work to include but not limited to:

• Turf maintenance – mowing, string trimming, edging, and cultural practices (Verti cutting, aerating, and topdressing).
• Detail maintenance – pruning, debris removal, hardscape detail.
• Irrigation maintenance – managing water usage and irrigation scheduling, cleaning of bodies of water like skimming, dredging, vacuuming. Court cleaning, Road maintenance etc.; inspecting and R&M sprinklers, drip line, valves, etc.; gaining knowledge of irrigation mainline systems potable and RO, isolation valving, and responding to emergencies in a timely manner. Overseeing the R&M of mainline valves including Bid Install/Enhancement work.
• Tree and Palm Maintenance – Pruning, shaping, and removal of suckers and palm fronds throughout the property, assisting with transplanting and applying rooting hormones, IPM, and fertilization.
• IPM applications – pest control, week control, and PGR usage with chemical application methods.
• Fertilization – turf, shrubs, groundcovers, trees, and palms usually on a quarterly basis with products approved by Sperber.
• Managing base yard operations and removing green waste.
• Recordkeeping of performed applications of daily, weekly, and monthly task performed.
• Creating a quality control program for your site to ensure contract specs are fulfilled.
• Ensuring the maintenance crew is working safely and abiding to the Sperger Safety Program.
• Developing and maintaining and Organizational Chart, Area Work-flow mapping systems and Standard Operating Procedures to increase efficiencies for the Maintenance Operation.
• Providing a budget for equipment and small tool needs for TMG to furnish.
• Confirming irrigation as-build mapping and planting plan per jobsite specifications.
• Attend all Leadership meetings and submit monthly/weekly/daily reporting and picture documentation on landscape maintenance progress.
• Making recommendations to the company for improving service and customer experience.
• Providing upgrades to protect and enhance the customers’ investment in their property.

• Responding to client requests on a timely basis via email and/or completing requested task as expected.
• Adhering to current operating budget and assist in ensuring steps to achieving goals, for example stating within monthly budget parameters and providing detailed follow up when exceeding budget.
• Communicating the jobsite operation to the TMG Management team on a weekly basis and engage in TMG management meetings.
• Produce proposals as requested by the client which will need the approval of the Branch Manager prior to submitting them to the owner.

Payroll and Invoicing

• Responsible for payroll and inter-company invoicing submittal and approval through Aspire.
• Manage work tickets and employee times through Aspire.
• Complete weekly Aspire logs for payroll prior to 7:30pm daily.

Purchasing

• Assist with Purchasing and PO system in Aspire for TMG.
• Assist with materials and supplies orders for TMG.
• Provide proper credit card coding before end of the month for maintenance materials, supplies, and equipment purchased.
• Keep all receipts for purchases for coding.

Human Resources

• Assist with recruitment and on-boarding.
• Employee file and recordkeeping.
• Provide yearly reviews.
• Draft all communication notices to any member of your team.
• Responsible for team members under your supervision to correctly fill out LOA and give proper notice when observing them.

Training and Development

• Engage in training and development of crew members as the maintenance team grows.
• Engage in Sperber Safety Program and job specific safety requirements.
• Continue personal development through training seminars, online courses, certifications, Aspire and NetSuite, etc.
• Mentor and retain the current team members; recruit new team members when operation expands.
• Oversee and train as well as take responsibility of crew leaders and crew.

Salary : $65,000 - $85,000