What are the responsibilities and job description for the Arbor Manager position at Sperber Landscape Companies LLC?
The Tree Care Account Manager is responsible for all aspects of tree sales and operations. Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction. Establishes scope of work, estimates, proposals and scheduling of multiple tree care jobs. Establishes and maintains good working relationships with clients. Follows all Company policies, procedures and safety guidelines. Performs related work as required.
Key Responsibilities:
Ensures all safety procedures are always implemented
Ensures the number one priority of all crews and personnel is safety first
Assumes full responsibility for multiple tree care accounts
Manages customer expectations efficiently
Proposes tree care pruning, removals and plant health care recommendations and can implement with crews Understands different pruning techniques and can implement with crews
Understands principles of tree removals, including rigging techniques and can implement with crews Implementation of work zones during tree care operation, so that the crewmembers and public are kept safe General understanding and implementation of traffic control, when necessary
Manages all tree care tools and equipment, so that unsafe and malfunctioning items are removed from service immediately, until repaired or replaced
Manages regular service schedule for trucks and equipment
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements etc.) Develops and creates full tree care plans that include GPS mapping of trees along with recommendations Utilizes company software correctly to schedule and manage accounts
Completes paperwork and customer requests accurately and on time
Creates effective reports and presentations using company templates
Attends client board meetings, conducts landscape walks with clients and independently
Makes responsible recommendations to clients
Tags removals ahead of time and works to direct crews on scope of work performed
Completes business processes in a timely and accurate fashion
Complies with and acts as role model for all organizational policies and procedures
Is available for “on call” emergencies
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other staff
Follows up on outstanding proposals with clients
Sends tree care schedule to maintenance division and managers ahead of time
Post tree trimming notices when necessary
Key Performance Indicators:
Manages all tree care accounts to achieve overall profitability to company standard
Retains client accounts through client relationships and quality performance
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries
Produces high quality work that is on time
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress Manages tree task log to ensure requests are completed on time
Schedules, tracks and completes work tickets
Salary : $75,000 - $120,000
