Technical Support

L2 Technical Support

L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination

Responsibilities:

· Provide break/fix support for desktops, laptops, and peripherals

· Re-image devices and reinstall/configure applications as needed

· Troubleshoot Windows OS, hardware, and enterprise applications

· Coordinate with third-party vendors for escalations and hardware replacements

· Document issues and resolutions in the IT service management system (, Remedy, etc.)

Requirements:

· 2-5 years of experience in L2 IT support

· Strong troubleshooting skills for hardware, software, and OS issues

· Experience in an enterprise IT environment

· Preferred certifications: CompTIA A , ITIL Foundation

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift

Ability to Commute:

• Madisonville, KY 42431 (Preferred)

Ability to Relocate:

• Madisonville, KY 42431: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25 - $30