What are the responsibilities and job description for the Patient Access Representative position at Spero Health, INC.?
Description
Spero Health is seeking a Patient Access Representative to join our awesome team in Brentwood, TN!
This position is for a Patient Access Representative who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!
The Patient Access Representative's responsibilities include, but are not limited to the following:
- Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.
- Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.
- Routinely demonstrate superior customer service skills.
- Promptly answering emails and online chats messages.
- Scheduling appointments using computerized scheduling systems.
- Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.
- Resolve patient issues and consistently meet or exceed patient's service expectations.
- Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.
- New patient registration, healthcare insurance verification and scheduling.
- Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.
- Communicate all critical and/or functional concerns to the Manager and makes recommendations for solution.
- Protect patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.
Requirements
EDUCATION:
- High School Diploma or equivalent required
EXPERIENCE:
- 1 to 3 years of related experience required
BENEFITS:
- Medical, Dental, and Health Savings Account
- Vision, Life and Disability insurance (100% Company Paid)
- Generous PTO and paid holidays
- 401(k) retirement program with company match
- Wellness Programs (Fitness Reimbursement & Smoking Cessation)
- Employee Assistance Program (EAP)
- Discounts via Tickets at Work
CAREER DEVELOPMENT AND GROWTH
- Opportunities for growth - we encourage our teammates to consider new growth opportunities with us
Check out our website below for more information
https://sperohealth.com/
