Inside Sales Manager

SPF America, LLC is currently hiring an Inside Sales Manager for our Fort Smith, AR location. We offer a family oriented working environment and the ability to learn and grow within the organization.

Position Summary:

This position will support our facility in Fort Smith, Arkansas.

Successful candidates will have keen attention to detail, analytical problem-solving, and display a sense of urgency. The primary responsibility is ensuring SPF Customer Service Representatives are meeting the needs of our customers with respect to order entry, order acknowledgment, and order delivery.

Duties:

· Manage the Customer Service Representative (CSR) group to achieve a minimum of 97% OTD.

· Guide the CSR group to maintain a stellar relationship with SPF’s customers to ensure problems are resolved promptly and professionally.

· Monitor customer product changes, forecasts, pricing expirations, and take action to mitigate scheduling issues.

· Ensure customer orders are converted to Jobs and acknowledged back to customer within 24 hours.

· Evaluate customer accounts and advise SPF how to improve business performance based on findings.

· Update customer records in Plex when personnel changes occur.

· Ensure the CSR group adheres to all SPF policies and procedures.

· Assist the Outside Sales Group with understanding of plant capacity and capability.

Desired Skills & Experience:

· Five years of demonstrated experience as a sales professional.

· Demonstrated advanced communication and analytical skills along with organizational skills and great attention to detail.

· High proficiency in Microsoft Office and Plex ERP experience is a plus.

· Proficiency to learn new systems and processes and be able to communicate effectively with team members from all levels of the organization.

· Excellent interpersonal, organizational, time management skills, and the ability to handle multiple priorities.

· Proficient in making decisions and solving problems.

· Organizing, planning, and prioritizing work.

· The aforementioned duties are not intended to be an exhaustive list of responsibilities for the Manager, Inside Sales. Additional duties may be assigned by management as needed.

Who we are!

“Customer Focused Fabrication”

SPF America has been manufacturing precision fabricated parts and assemblies since 1977. With a fully integrated fabricating, plating, and finishing facility, we manufacture precision components for the OEM market from a wide variety of materials, including copper, mild steel, stainless steel, and aluminum.

We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. SPF has a track record of long-term partnerships and excellence in customer experience for component as well as sub-assembled parts.

SPF Core Values

· Service

· Passion

· Fortitude

SPF America provides the Quality, Delivery, and Cost that our customers expect.

If you have prior Inside Sales Manager experience in the manufacturing/industrial field, please apply now. Scheduling interviews immediately.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Inside sales: 1 year (Required)

Work Location: In person

Salary : $60,000 - $80,000