What are the responsibilities and job description for the Genesys Cloud CX Developer position at SPG Consulting Services LLC?
Job Details
Must have skills:
- Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Experience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance and interactions.
- Strong Experience in Gensys Cloud admin and configurations including contact center, telephony, routing, people and permissions and outbound.
- Experience in Genesys installation and configuration in app Foundry.
- Troubleshooting experiences with the issues in configuring and routing related issues.
Responsibilities:
Mandatory:
- Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Experience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.JS/ Rest ,SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance and interactions.
- Strong Experience in Gensys Cloud admin and configurations including contact center ,telephony, routing, people and permissions and outbound.
- Experience in Genesys installation and configuration in app Foundry.
- Troubleshooting experiences with the issues in configuring and routing related issues.
- Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration.
- Genesys Cloud CX certification preferred.
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