What are the responsibilities and job description for the Event Office Administrator (Part-Time) position at Sphere Entertainment Group, LLC?
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG , delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Event Office Administrator is responsible for the operation of the Event Operations Offices, the Guest Experience Office, and Podiums during events. Serves as the communication liaison for positive resolution of event-related guest issues.
What will you do?
- Monitors and documents radio, telephone and chat communication and dispatches appropriate staff to resolve event-related issues, escalating issues appropriately.
- Works with department leaders to communicate all staff assignment needs and distributes radios and event-related equipment to team. Provides administrative support to all event staff.
- Works with Disabled Services group on seat relocations by tracking inventory and facilitating distribution of relocation seats; Maintains inventory of Assistive Listening Devices (ALDs), wheelchairs, and sensory bags, and provides assistance to guests requesting an accommodation.
- Facilitates Designated Driver program and any new customer focused events/activities.
- Prepares and distributes reports company-wide, summarizing event activities and labor calls.
- Maintains a friendly and team-oriented demeanor towards coworkers.
What do you need to succeed?
- Previous experience in Arena/Theater operations role is required.
- Must have excellent verbal and communication skills along with excellent interpersonal skills, and comfortable interacting with all levels of management and government agencies.
- Must be able to handle sensitive, heightened customer situations onsite, with ability to multi-task in a highly urgent environment.
- Proficient in MS Office.
Special Requirements
- Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
