What are the responsibilities and job description for the Software Account Manager (Entry-level) position at Spherexx.com?

Company Overview

Spherexx.com® is an award-winning, full-service advertising agency and software development company that serves thousands of clients nationally, providing cloud-based marketing technology to meet the demand for integrity, imagination, innovation, and results-driven website design, touchscreen kiosks, and software solutions. We work in teams to deliver superior products on deadline! Our flat organization allows for project overlap and a chance for all team members to gain new skills and discover hidden talents.

Job Summary

This is an IN-OFFICE POSITION. No remote possibilities. Spherexx is seeking an individual to provide excellent customer service as a Junior Account Manager. English Majors are encouraged to apply for this position. Introverts excel in this role! Our team is expanding and successful candidates will support our ILoveLeasing team and our users in various functions as outlined below.

Responsibilities and Duties

Quality control and auditing
Calling clients, verifying information, and making updates
Data entry & testing software 3rd party integrations
Internet research
Answering calls from existing clients and general customer service
Reviewing reports & helping clients understand how to use that data
Providing demos & training sessions including managing attendees & reminders

Qualifications and Skills

Highly organized individual with consistent follow-through

65 WPM typing is a minimum requirement

Excellent written & oral communication expertise

Solid data entry / keyboard skills

Computer / internet knowledge & experience is preferred

Extreme attention to detail

Ability to memorize protocols and procedures

Exhibit creative problem-solving

Maintain a positive attitude with clients and coworkers

Establish and maintain strong client relationships

Ability to work with a wide variety of clients and personalities

Build on our outstanding documentation and follow-up capabilities

Ability to understand and manage client expectations

Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments

Ability to take ownership of assigned tasks

Education :

Bachelor's degree in English. As this is an entry-level position, all qualified candidates will be considered regardless of their specific field of study.

Benefits and Perks

Spherexx offers a competitive time-off package, a competitive (employer subsidized) medical insurance package offered after the 60th day of full-time employment in addition to dental, vision, and life insurance, on-site fitness center, media center, indoor basketball court, full-service coffee bar, and many more office perks.

Essential functions of this position include prolonged periods of sitting and concentration, repetitive hand movements, good visual acuity, effective communication skills, and operation of standard office equipment.

Physical Requirements :

Sedentary Work : This role primarily involves sitting for extended periods; however, a standing desk option is available for alternative working positions.

Repetitive Motions : Regular use of a computer and other office equipment is required, involving frequent keyboard and mouse use, and handling small components.

Visual Requirements : Must possess the ability to see and read data on computer screens and printed material with adjustments as can be made by standard office equipment. This includes the necessity for close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

Communication Skills : Effective oral and written communication skills are essential, requiring the ability to hear, speak, and interpret information at normal levels and communicate effectively with team members and clients.

Physical Mobility : Must be capable of standing, walking, and climbing stairs occasionally. The role may require frequent reaching, stooping, kneeling, crouching, and handling of objects.

Manual Dexterity : Adequate hand and finger dexterity is needed for typing and managing office equipment.

Environmental Conditions : Work is performed in a standard office setting exposed to typical lighting, temperature, and noise levels.

Equal Opportunity and Accommodation : Spherexx is committed to equal opportunity employment. We do not discriminate based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other protected category. Should you require reasonable accommodations to engage in the hiring process or perform essential job functions, please contact Christina Powers at cpowers@spherexx.com or Becca Wilson at bwilson@spherexx.com.

Additional Requirements :

Candidates may be subject to a drug test, typing test, and background check as part of the hiring process.

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Software Account Manager (Entry-level)

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