What are the responsibilities and job description for the Customer Contact Representative position at Spherion Staffing and Recruiting?
Spherion Staffing is accepting resumes for an expanding West Monroe UTILITY company offering NEW OPPORTUNITIES for CUSTOMER CONTACT REPRESENTATIVES... These are Temp-to-Hire positions!
Competitive pay! Benefits! Opportunity for growth! And much more!
Starting Pay $14/hour
*Once hired full-time with the client, pay increases to $17 per hour with unprecedented benefits, including medical, dental, vision, 401K and more
Must be available to work Monday-Friday 7AM-7PM (Additional hours as needed depending on weather)
JOB DUTIES/RESPONSIBILITIES
- Communicate and cooperate professionally with peers, supervision, external and internal customers
- Maintain a safe and productive environment.
- Read, understand, and comply with company policy and procedures
- Prepare a record of all customer-requested activities on the account
- Interface with other departments and employees to satisfy customers' needs and complaints while maintaining the department’s productivity goals
- Regular and reliable attendance
MINIMUM REQUIREMENTS
- Minimum 1-2 years experience within a customer service environment
- Customer service experience working with both internal and external customers as necessary
- Good interpersonal skills along with strong written and oral communication skills.
- Basic knowledge of personal computer operations and related software (Microsoft Office)
- Ability to work well under pressure
- Ability to work additional required overtime
- Ability to learn and apply company policies and procedures
- Ability to solve problems
- Ability to perform independently of direct supervision
- Ability to read and interpret procedures and make decisions accordingly
- Self-motivated and dependable team player
- Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service
- Demonstrated acceptance of a diverse and inclusive work environment and customer base
- Knowledgeable in MS Office and computer skills
If you want to apply for these positions, please TEXT us at 318-340-0005 to schedule an interview!
Salary : $14 - $17
