What are the responsibilities and job description for the Member Service Representative position at Spherion Staffing?
Seeking a Members Service in Whitefish & Kalispell Locations.
As a Members Service Representative you will serve as professional, knowledgeable and friendly “face” and “voice” of the member service and lending. Will direct members to appropriate personnel and / or Departments, as needed. Open new member accounts, processes loan requests from Members for personal lines and loans. This individual will also provide Member services such as notary, payment processing, research, etc.
Position Functions:
- Process all personal loan/line requests, excluding residential mortgages, for prospective Members and existing Members, up to assigned limit.
- Be the primary contact for opening of accounts, within established regulations, policies and procedures.
- Provide Member services such as transaction research, process wire requests, notary services, answer questions concerning accounts and provide general information to the public.
- Answer all incoming phone calls proactively, promptly and professionally.
- Perform all tasks and projects which are requested and required by supervisor, senior management, and organizational need.
- Correct Member contact information as needed.
- Maintain ongoing communication with Supervisor and senior management, informing them of all pertinent problems, new developments, changes and other important information.
Required Education and Experience:
- High school diploma.
- 1-3 years professional member service experience.
- 1-3 years professional banking or credit union experience.
- Must be bondable and able to pass a background check
- Knowledge of NCUA insurance and IRA guidelines/procedures.
- Ability and willingness to maintain notary license.
- Strong analytical and organizational skills.
Job Type: Full-time
Pay: $19.73 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Banking: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $20 - $22
