What are the responsibilities and job description for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at Spherion?
Spherion Temple seeking a Bilingual Customer Service Representative (English / Spanish) to assist customers with account and transaction inquiries. This role requires strong communication skills, attention to detail, and the ability to provide exceptional service while handling customer concerns efficiently. If you enjoy problem-solving and working in a fast-paced environment, we encourage you to apply!
Responsibilities :
Answer inbound calls and provide high-quality customer service.
Provide accurate information regarding accounts, transactions, and claims.
Handle all customer interactions professionally, regardless of complexity.
Complete claims forms accurately, ensuring compliance with company policies.
Make informed decisions on routine issues in alignment with ATM operating procedures.
Perform other duties as assigned.
Working hours : 8 : 00 AM - 5 : 00 PM
Skills :
Previous call center or customer service experience.
Experience handling financial transactions or claims processing.
Education : High School
Experience : 1-4 years
Qualifications :
Strong general PC skills and / or data entry experience.
Communication skills, both written and verbal.
Strong customer service and telephone etiquette.
Ability to work in a fast-paced, multi-tasking environment.
Ability to collaborate with coworkers and contribute to a team environment.
If you are a customer-focused professional who thrives in a team-oriented environment, apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Answer inbound calls and provide high-quality customer service.Provide accurate information regarding accounts, transactions, and claims.Handle all customer interactions professionally, regardless of complexity.Complete claims forms accurately, ensuring compliance with company policies.Make informed decisions on routine issues in alignment with ATM operating procedures.Perform other duties as assigned.
experience
1-4 years
skills
Previous call center or customer service experience.Experience handling financial transactions or claims processing.
qualifications
Strong general PC skills and / or data entry experience.Communication skills, both written and verbal.Strong customer service and telephone etiquette.Ability to work in a fast-paced, multi-tasking environment.Ability to collaborate with coworkers and contribute to a team environment.
education
High School
