What are the responsibilities and job description for the CALL CENTER CUSTOMER SERVICE position at Spherion?
Spherion Staffing is seeking enthusiastic and articulate Call Center Representatives to join our client's dynamic team. The ideal candidates will have excellent phone etiquette, strong communication skills, and proper grammar. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, and resolving issues in a professional and courteous manner.
Shifts Available: Weekdays and Weekends, Days, Mid Shift and Overnight.
Part time and Full time available.
Possibility to go remote after 90 days.
Responsibilities
Handle a high volume of inbound and outbound calls in a timely manner.
Follow communication scripts and use knowledge of the company???s products and services to provide accurate information to customers.
Identify and assess customers??? needs to achieve satisfaction.
Resolve customer complaints and issues efficiently and professionally.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Follow call center procedures, guidelines, and policies.
Meet personal/team qualitative and quantitative targets.
Working hours: 11:00 PM - 7:00 AM
Skills
Previous experience in a call center or customer service role.
Bilingual abilities are a plus.
High school diploma or equivalent.
Education
High School
Experience
0-1 years
Qualifications
Outgoing Personality: Must be friendly, approachable, and able to engage customers effectively.
Articulate Communication: Strong verbal communication skills with the ability to convey information clearly and effectively.
Phone Etiquette: Professional phone manner with a polite and courteous demeanor.
Proper Grammar: Excellent command of the English language, both written and verbal.
Problem-Solving Skills: Ability to think quickly and handle complex situations calmly.
Computer Skills: Proficiency in using computers and familiar with call center software systems.
Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, as required.
Apply today!
#wka123
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Shifts Available: Weekdays and Weekends, Days, Mid Shift and Overnight.
Part time and Full time available.
Possibility to go remote after 90 days.
Responsibilities
Handle a high volume of inbound and outbound calls in a timely manner.
Follow communication scripts and use knowledge of the company???s products and services to provide accurate information to customers.
Identify and assess customers??? needs to achieve satisfaction.
Resolve customer complaints and issues efficiently and professionally.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Follow call center procedures, guidelines, and policies.
Meet personal/team qualitative and quantitative targets.
Working hours: 11:00 PM - 7:00 AM
Skills
Previous experience in a call center or customer service role.
Bilingual abilities are a plus.
High school diploma or equivalent.
Education
High School
Experience
0-1 years
Qualifications
Outgoing Personality: Must be friendly, approachable, and able to engage customers effectively.
Articulate Communication: Strong verbal communication skills with the ability to convey information clearly and effectively.
Phone Etiquette: Professional phone manner with a polite and courteous demeanor.
Proper Grammar: Excellent command of the English language, both written and verbal.
Problem-Solving Skills: Ability to think quickly and handle complex situations calmly.
Computer Skills: Proficiency in using computers and familiar with call center software systems.
Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, as required.
Apply today!
#wka123
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
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