What are the responsibilities and job description for the Distribution Customer Service Representative position at Spherion?
Spherion Staffing has a full time opening for a Customer Service Representative. The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the Customer Service Supervisor or Office Manager.
Initial Schedule : Monday-Friday, 7am-3 : 30pm / 3 : 30pm-12 : 00am; all training regardless of shift will be Monday-Friday, 7am-3 : 30pm
Normal hours of operation :
1st shift : Monday-Thursday, 6am-4 : 30pm
2nd shift : Monday-Thursday, 4 : 30pm-3am
Weekend : Fri-Sun, 6am-6pm
Pay : $20 / hour shift differential
Responsibilities :
- Interact in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Process and input all customer orders
- Produce stock reports to check for product availability
- Produce all related paperwork and necessary information required for customer work orders
- Coordinate special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provide follow up with other departments to ensure service standards are being met
- Assure proper invoicing of accounts by verifying computer generated invoices
- Prepare shipping and tracing information to customers as required
- Maintain damage records and back order logs
- Communicate customer feedback to management including any signs of dissatisfaction
- Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain current and accurate procedure manual, which details the processing requirements for each account
Working hours : Various Shifts Available
Skills : See below
Education : High School
Experience : 1-4 years
Qualifications :
To be considered, please apply online at www.spherion.com / apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
experience
1-4 years
skills
See below
qualifications
education
High School
Salary : $20
