What are the responsibilities and job description for the Quality Assurance Specialist position at Spherion?

We are searching for a dynamic leader to fill the Quality Assurance Specialist role at client's site in Durham, NC. The Quality Assurance Specialist will be responsible for developing and refining processes within the QA department. The Quality Assurance Specialist will have a strong focus on leadership and team member development, providing thorough training for the improvement of employee performance. The Quality Assurance Specialist will require strong knowledge and experience in QA processes as well as the keen ability to communicate with and develop their peers.

Responsibilities :

Conducts talent assessments to identify the skill gaps that exist among our current employees working within the QA function.
Facilitates training sessions through applying various training methods which includes one-on-one coaching, workshops, job shadowing, and mentoring.
Measures and evaluates training and facilitation methods to ensure effectiveness of the material being presented to employees.
Ensures all employees within the QA function have a proper understanding and are trained in their assignments.
Conducts period audits to assess progress related to skills and knowledge of the employees working in the QA function.
During audit inspections, documents and directly communicates any errors or performance gaps discovered immediately.
Facilitates and or helps with onboarding new temporary QA staff employed through the temporary agencies.
Partners and collaborates with other team members to suggest new practices in training and facilitation methods.
Observes established safe working and housekeeping procedures; promptly corrects hazardous situations.
Follows all company policies, security protocols & procedures, standard operating procedures, work instructions, and ISO requirements.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
May be required to perform duties outside of their normal responsibilities from time to time, as needed.

Working hours : 6 : 45 PM - 6 : 45 AM

Skills :

Ability to manage multiple priorities in a fast-paced environment.

Ability to read or understand information related to work activities.

Must be able to perform simple mathematical calculations - addition, subtraction, multiplication, division.

Push, pull, lift or carry up to as much as 60 pounds occasionally, and up to 25 pounds frequently.

Must be able to stand for long periods of time in accordance with the required schedule shift.

Education : High School

Experience : 1-4 years

Qualifications :

Minimum of 1 year of relevant experience.

Effective proficiency in using the intranet, email, Excel, Word, and management information systems (MIS).

Effective people, customer service, interpersonal, detailed oriented, organizational, problem-solving, planning and decision-making skills.

Ability to communicate clearly, orally and in writing.

Leadership

Training & Development

If you're looking for a great career to showcase you knowledge in Quality Assurance as well as your refined leadership skills, this is the role for you! Apply online today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Conducts talent assessments to identify the skill gaps that exist among our current employees working within the QA function. - Facilitates training sessions through applying various training methods which includes one-on-one coaching, workshops, job shadowing, and mentoring. - Measures and evaluates training and facilitation methods to ensure effectiveness of the material being presented to employees. - Ensures all employees within the QA function have a proper understanding and are trained in their assignments. - Conducts period audits to assess progress related to skills and knowledge of the employees working in the QA function. - During audit inspections, documents and directly communicates any errors or performance gaps discovered immediately. - Facilitates and or helps with onboarding new temporary QA staff employed through the temporary agencies. - Partners and collaborates with other team members to suggest new practices in training and facilitation methods. - Observes established safe working and housekeeping procedures; promptly corrects hazardous situations. - Follows all company policies, security protocols & procedures, standard operating procedures, work instructions, and ISO requirements. - Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. - May be required to perform duties outside of their normal responsibilities from time to time, as needed.

experience

1-4 years

skills

Ability to manage multiple priorities in a fast-paced environment. - Ability to read or understand information related to work activities. - Must be able to perform simple mathematical calculations - addition, subtraction, multiplication, division. - Push, pull, lift or carry up to as much as 60 pounds occasionally, and up to 25 pounds frequently. - Must be able to stand for long periods of time in accordance with the required schedule shift.

qualifications

Minimum of 1 year of relevant experience. - Effective proficiency in using the intranet, email, Excel, Word, and management information systems (MIS). - Effective people, customer service, interpersonal, detailed oriented, organizational, problem-solving, planning and decision-making skills. - Ability to communicate clearly, orally and in writing.- Leadership- Training & Development

education

High School

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