What are the responsibilities and job description for the Service Manager Mahnomen MN position at Spherion?

Spherion Staffing is searching the Mahnomen MN area for an experienced Service Manager. In this role, the Service Manager will be responsible for optimizing the scheduling, coordination, and time management of service technicians, ensuring that service jobs are completed accurately and on time. They will manage the start-to-end work order process, from initial customer inquiry to job completion / invoicing, ensuring that proper documentation and billing practices are followed.

This position will also serve as the primary point of contact for customers, keeping them informed on service quotes, job status, scheduling, and final billing. Through clear and proactive communication, the Service Manager will ensure that customer needs are met while simultaneously supporting and balancing the needs of the service team. Additionally, they will collaborate with other departments to ensure smooth and efficient operations across the dealership. The Service Manager will be tasked with implementing best practices, monitoring departmental KPIs, and driving continuous improvement to enhance both customer satisfaction and service department performance.

Salary : $60-85k DOE

Responsibilities :

Provide strong leadership in overseeing the daily operations of the service department and managing service technicians
Assign and schedule repairs and work assignments according to technician skills and knowledge
Coach, mentor, and communicate job expectations to service department team members
Oversee all aspects of hiring, performance management, and overall leadership for the entire Service Team
Efficiently leverage Service Delivery and other company tools to manage and streamline the work order process from start to completion
Focus on growth and profitable Service Department labor sales by building value in the marketplace
Review and process all repair order for accuracy and completeness concerning parts, labor and OL&M
Create annual Service Department goals and budget
Responsible to facilitating annual employee reviews, and monthly 1 : 1 meetings
Partners with centralized warranty on the submission and follow-up of all warranty claims
Lead and manage all department activities related to ensuring the customer experience is exceptional and that the entire team is committed to solutions and long-term customer relationships
Maintain a full-service delivery schedule for technicians and assigns jobs to employees in the Service Department
Review work orders for completeness and accuracy and ensure timely customer billing

Working hours : 8 : 00 AM - 5 : 00 PM

Skills :

Associate's or Bachelor's degree

Ag Industry a plus

Education : Associate

Experience : 4-7 years

Qualifications :

High School Diploma

Previous Management / Leadership / Supervisory experience required

Technical Diesel background preferred

Knowledge within QuickBooks or UKG a plus

Minimum 3 years experience - Customer service skills

Ability to lead a team with minimal supervision, while thriving in a fast-paced environment

Excellent communication skills, both verbal and written

Basic understanding of financial principles relative to Service Department operations

Ability to work extended hours and weekends during peak seasons

Must have a clean MVR, and the ability to drive company owned vehicles

To be considered, please apply online at www.spherion.com / apply

If you have any questions please contact Jovita Smith at jovitasmith@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Provide strong leadership in overseeing the daily operations of the service department and managing service technicians-Assign and schedule repairs and work assignments according to technician skills and knowledge-Coach, mentor, and communicate job expectations to service department team members-Oversee all aspects of hiring, performance management, and overall leadership for the entire Service Team-Efficiently leverage Service Delivery and other company tools to manage and streamline the work order process from start to completion-Focus on growth and profitable Service Department labor sales by building value in the marketplace-Review and process all repair order for accuracy and completeness concerning parts, labor and OL&M-Create annual Service Department goals and budget-Responsible to facilitating annual employee reviews, and monthly 1 : 1 meetings-Partners with centralized warranty on the submission and follow-up of all warranty claims-Lead and manage all department activities related to ensuring the customer experience is exceptional and that the entire team is committed to solutions and long-term customer relationships-Maintain a full-service delivery schedule for technicians and assigns jobs to employees in the Service Department -Review work orders for completeness and accuracy and ensure timely customer billing

experience

4-7 years

skills

Associate's or Bachelor's degreeAg Industry a plus

qualifications

High School Diploma-Previous Management / Leadership / Supervisory experience required-Technical Diesel background preferred-Knowledge within QuickBooks or UKG a plus-Minimum 3 years experience - Customer service skills-Ability to lead a team with minimal supervision, while thriving in a fast-paced environment-Excellent communication skills, both verbal and written-Basic understanding of financial principles relative to Service Department operations-Ability to work extended hours and weekends during peak seasons-Must have a clean MVR, and the ability to drive company owned vehicles

education

Associate

Salary : $60,000 - $85,000

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