Customer Support Assistant

Company Description

About Us

Sphirea Plus is dedicated to providing exceptional customer service and support solutions. Our commitment to excellence drives us to offer reliable and efficient assistance to our clients. We focus on fostering a positive work environment that encourages professional growth and development.

Job Description

Job Description

Sphirea Plus is looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints by identifying solutions and following up to ensure resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns effectively.
• Assist with administrative tasks related to customer service operations.
• Adhere to company policies and procedures to ensure consistent service delivery.
  
  

Qualifications

Skills And Qualifications

• Previous experience in customer service or a related field preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
  
  

Additional Information

Benefits

• Competitive salary based on experience.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• Comprehensive training and ongoing support.