What are the responsibilities and job description for the Client Support Representative position at SPI Solutions Group?
Here at SPI Solutions Group, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional sales support. As a growing leader in the business consulting industry, we offer hands-on, personalized customer care for our customers that focuses on innovative solutions that really make a difference. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we’ve built over the years. It is through our approach to sales acquisitions and client relations that we have been able to grow our operations and our client’s customer base steadily over the past year, and we are now looking to bring new Client Support Representatives on board to continue this growth!
As a Client Support Representative, you will be the first point of contact between SPI Solutions Group and potential customers. The Client Support Representative role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales support and customer service support that we offer.
Key Responsibilities of a Client Support Representative:
- Act as initial point of contact between the company and prospective customers, offering face to face customer service and sales support throughout the process
- Assist customers in assessing available products, making recommendations based on their needs, placing sales orders, and scheduling appointments
- Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service
- Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties
- Abide by all company compliance policies while handling sensitive customer information, ensuring all sales transactions meet legal privacy requirements
Qualifications of a Client Support Representative:
- A bachelor’s degree or equivalent, preferred
- Previous experience in sales and/or client relations, preferred
- Outgoing personality, enjoys working with others and solving problems
- Capable of standing/walking for extended periods of time
- Team player, someone able to work well in teams as well as independently when needed
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $45,000 - $55,000
