What are the responsibilities and job description for the Desktop Support Engineer position at Spiceorb?
Job Details
Hello, Spice Orb is looking for Desktop Support Engineer, below is the requirement
Role: Desktop Support Engineer
Location: New York, NY (5 Days onsite, No Hybrid) Must Have Skills
Desktop Support
L2 support
IT supports
Description:
Looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support Follow client Compliance standards Preferred
Qualifications
5 year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience must
