IT Support Technician

SpiderRock is looking for a talented individual that is launching into their career as an IT Support Technician. This role will complete and support basic IT maintenance and support tasks and will ensure that IT support requests are managed effectively and respond to it in a timely manner. This is a full-time exempt position reporting to the Senior IT Engineer, will work in a collaborate team setting, and will work in our downtown Chicago office.

WHAT YOU WILL DO

• Monitor the ticketing system and completing basic support requests.
• Escalate support requests to IT leadership when they cannot be completed on-site.
• Create user accounts, manage permissions and passwords.
• Monitor responses to requests made by our team, provide remote-hands support and respond to any queries in a timely manner.
• Provide Slack, e-mail or telephone support to our SpiderRock team.
• Support the in-house IT team with basic requests (i.e. changing printer toner, replacing cables, setting up projects, moving computers, etc.)
• Maintain our high standards particularly regarding team communications and response times.
• Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems.
• Complete any other tasks as requested by the IT Director or senior staff member.

WHAT SPIDERROCK IS LOOKING FOR

• Associate or bachelor's degree in information technology related field of study with a network engineering focus, or related field or equivalent work experience
• Experience with Microsoft operating systems, including installation and configuration
• Experience with computer and peripheral hardware servicing and basic repairs
• Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential
• Knowledge and understanding of standard office software packages
• A good standard of written and oral communication
• Ability to work effectively within a team environment, both taking direction from and supporting other colleagues
• Flexibility regarding working hours; overtime is paid but there are likely to be circumstances where you will be required to start early or finish later than usual.
• Knowledge of the financial markets a plus, not required.
• Strong work ethic
• Communication with end users, assessing requirements and managing expectations professionally
• Ability to work in a fast-paced, high pressured technology environment
• Independent project and time management
• Professional, motivated attitude
• Strong interpersonal skills

HERE'S WHAT TO EXPECT

• Highly competitive pay, benefits and bonus structure
• Will provide the necessary equipment to support your professional development and responsibilities (i.e. laptop, monitor, etc)
• Dynamic work environment: Office First, Hybrid, or Remote First
• Work with high-caliber and innovative professionals
• Access to unlimited snacks and beverages in our lounge area
• Monthly catered luncheons
• Firm-wide company events
• SpiderVerse learning sessions
• Medical, Dental and Vision Plans
• Short-term and Long-term disability
• Company Sponsored Group Life & AD&D
• Voluntary Life & AD&D, Critical Illness and Critical Accident Plans
• Pet Insurance
• Zen Den - Wellness Initiatives
• State of the art office
• 401K plan and match
• Progressive time-off benefits
• Gym membership at our building fitness center on our floor
• Divvy bike access
• A fun and collaborative environment

INTERVIEW PROCESS

• Prescreen -> Team Panel Interview -> CXO Interview
• If given offer, must complete a background and reference check
• Interviews may be done virtually and/or onsite

SpiderRock is an Equal Opportunity Employer