What are the responsibilities and job description for the Customer Success Specialist position at Spidexx Pest Control?
Customer Experience Representative
Compensation:
From $21-24/hr , DOE
Benefits:
- 401(k), with 4% matching (fully vested after only 3 years)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance (at no charge to employee for base level)
- Flexible schedule
- Paid time off
- Employee Assistance Programs (EAP)
Are you ready for a dynamic and challenging work environment? Do you thrive on being part of a dedicated team that delivers exceptional customer experiences?
Spidexx Pest Control is a growing small business, and we’re excited to expand our team! We’re looking for an energetic, ambitious Customer Success Specialist to connect potential customers with the high-quality services we offer.
If you have a natural ability to communicate, love helping people, and enjoy working in a creative, fast-paced environment, this could be the perfect role for you.
What You’ll Do:
- Sell services to incoming leads (no cold calling!)
- Upsell specialty services to existing customers
- Retain at-risk accounts with care and professionalism
- Follow up on sales leads according to a set schedule
- Run reports to monitor sales and retention efforts
- Be adaptable and ready to wear multiple hats! As a small company, we all pitch in where needed to support the team and keep things running smoothly.
What We’re Looking For:
- A ready smile and an energetic personality
- A positive outlook with a can-do attitude
- Strong multitasking skills in a fast-paced environment
- Comfortable working with and learning multiple software systems
- Flexibility and creative problem-solving ("thinking outside the box")
- A commitment to excellence in everything you do
- Clear and positive communication skills
- Bonus: Being bilingual is a plus!
Qualifications:
- 1 year of experience in a similar role
- Open to applicants without a college degree
Schedule:
- Weekdays: Monday–Friday, 7:00 AM–7:30 PM
- Weekends: Rotating Saturdays, 8:00 AM–3:00 PM
- Must have open availability during these hours.
What We Offer:
- Competitive pay with performance bonuses
- Benefits, including:
- 401(k) with matching
- Health, dental, vision, and life insurance
- Paid time off
- Employee assistance program
Location:In-person at our office, with up to 25% travel as needed.
At Spidexx Pest Control, we pride ourselves on providing exceptional service and fostering a positive, supportive team environment. If you’re ready to grow your career with a company that values your hard work and dedication, apply today!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $24