Theater Usher (Part time)

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.
Founded in 2006, Spiegelworld is a community of 700 organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for Theater Ushers to join their team at the HOOK within Caesars Atlantic City. As an Usher, you will be responsible for ensuring a positive and inviting atmosphere for guests at the venue. Your role will involve not only delivering exceptional service, but also entertaining and engaging with guests at a high level to leave a lasting impression. The ideal candidate should possess strong communication skills, excel in guest service, and have a people-oriented personality to effectively respond to guest needs. If you have a love for entertainment, outgoing personality, and excellent guest service skills, this could be the perfect opportunity for you to connect guests with Spiegelworld shows. This position reports to the Ticketing & Venue Manager. This is a part-time position, Wednesday thru Sunday and the pay is $15.50 / hour. 

What You’ll Do

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Efficiently scan tickets and escort guests to the correct seating location.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Check assigned section for cleanliness and assist in keeping venue clean during, between, and after shows.
• Willing to participate and perform in costume for entrance experience.
• Support guest and workplace safety by following established procedures.
• Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce them in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Keeps all areas of work clean and organized.
• Performs all duties in accordance with departmental and Spiegelworld polices, practices, and procedures.
• Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Other duties as assigned by your manager.

 All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• A minimum of one (1) year of customer service experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Physical requirements include ability to stand and walk for long periods of time; lift up to 40 lbs.; read small print on tickets; climb stairs; open doors repeatedly; and work in an environment with loud noises, flashing lights, haze, smoke effects and dim lights.
• Must be comfortable using a handheld device and two-way radio.
• Able to work indoors and outdoors in a single shift
• Must be comfortable wearing company provided costumes for guest experiences
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to effectively communicate in English, both written and verbal.
• Able to work in a club/nightlife atmosphere with loud music, haze, smoke effects and flashing lights.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.
• Successful background check clearance prior to hire
• Must be at least 18 years of age.
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Must have valid work authorization for the US.

What We Offer 

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

IDEA
All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in.

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months. 

Salary : $16