Ticketing Agent Part-Time

]Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700 organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for a Ticketing Agent Part-Time to join our team in Las Vegas. This position will be responsible for selling tickets to all shows/events as well as booking restaurant reservations for our Spiegelworld dining establishments. Put your outgoing personality, love of entertainment and first-class guest service skills to work connecting guests with Spiegelworld shows. Agent will function as an ambassador to the company. All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures. This position reports directly to the Manager of Ticketing. This is a part-time position that pays $16.50/hour.  Our part-time agents do not have a set schedule. The average hours can range from 12 - 29 a week. The more availability the more hours they typically will be scheduled.

What You’ll Do

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Promote, upsell and cross-sell all Spiegelworld shows and experiences.
• Ability to meet and exceed sales goals, while working as part of the team. 
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Sells and processes ticket orders and revisions, and will call for show/events utilizing prompt and courteous service to guests. 
• Provides answers to guests questions, furnishes detailed information regarding shows and events. 
• Handles and must balance large amounts of billback/credit card charges daily. 
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Keeps all areas of work cleaned and organized. 
• Performs all duties in accordance with departmental and Spiegelworld polices, practices, and procedures. 
• Must become proficient with various internal computer programs, ie. AXS, Archtics, etc.
• Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Be able to work at all Spiegelworld Ticketing locations as needed. 
• Other duties as assigned by your manager.

 All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• A minimum of one year of entertainment street team, sales, or ticketing experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries. 
• High school diploma or equivalent. 
• Ability to effectively communicate in English, both written and verbal. 
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics is a plus. 
• Must be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor. 
• Strong work ethic with flexibility to work nights, weekends, and holidays. 
• Ability to work independently and as part of the team. 
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness. 
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers. 
• Maintain a professional, neat and well-groomed appearance, adhering to Spiegelworld uniform and appearance guidelines. 
• Comfortable improvising in the moment as part of the guest experience. 
• Successful background check clearance prior to hire
• Must have valid work authorization for the US

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is sometimes performed in a high volume professional food service and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Ability to stand and walk for long periods of time
• Able to lift up to 35 lbs
• Type on a keyboard and remain standing before a computer monitor for extended periods of time, 
• Be exposed to the elements of the working environment (casino floors, weather etc.)

What We Offer 

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months. 

Salary : $17