Usher

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700 organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About The Role

Spiegelworld is looking for an Usher to join the team at our brand-new production, DiscoShow, located at the LINQ in Las Vegas. The primary responsibility of the Ushers is to impress, entertain, and interact with our guests while providing a high level of service above and beyond. The Ushers actively guide the standing, dancing audience members to different areas of the showroom throughout the show, watching for obstacles and ensuring everyone’s safety.  The ideal candidate for this role will be a people person who communicates effectively, excels in customer service, and responds appropriately to the needs of our guests. This position reports directly to the Director of Venue Operations.  This is a full-time position that pays $15/hour.  The anticipated schedule is Wednesday - Sunday, 5:00 - 11: 00 pm. 

What You’ll Do

• Provide exceptional customer service and maintain a friendly attitude in all interactions.
• Efficiently scan tickets and escort guests to the correct seating location.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Assist in audience flow during the 75-minute standing show. Guests will be asked to move out of the way of rolling scenery and cast members.
• Create a safe environment for cast and patrons.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Check assigned section for cleanliness and assist in keeping the venue clean during, between, and after shows.
• Willing to participate and perform in costume for entrance experience.
• Support guest and workplace safety by following established procedures. Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.
• Other duties as assigned by your manager.
•  All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.
• What You Bring
• A minimum of one (1) year of customer service experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Must be comfortable using a handheld device and two-way radio.
• Able to work indoors and outdoors in a single shift
• Must be comfortable wearing company provided costumes for guest experiences
• Strong work ethic
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to effectively communicate in English, both written and verbal.
• Able to work in a club/nightlife atmosphere with loud music, haze, smoke effects and flashing lights.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.
• Successful background check clearance prior to hire
• Must be at least 18 years of age.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a high-volume professional foodservice and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Ability to stand and walk for long periods of time
• Lift up to 40 lbs.
• Read small print on tickets
• Climb stairs
• Open doors repeatedly

What We Offer 

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. 

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months. 

Salary : $15