Customer Success Manager - Sports Performance

Spiideo provides innovative solutions for automating sports video production, video analysis and streaming of all levels of sports - all over the world. The powerful cloud-based camera system uses AI to automatically capture high-quality, panoramic footage, enabling the delivery of high-quality analysis and feedback without manual filming.

Spiideo works globally with all levels of sports- from elite to amateur and senior to youth. More than 4,000 organizations are currently using Spiideo, including teams in the Premier League, NHL and NBA, as well as national leagues such as Sweden's Allsvenskan.

Founded in Malmö in 2012, Spiideo has grown and scaled internationally, delivering products worldwide and with employees across 12 different countries. Alongside camera system development, customer success, sales and marketing, we have a complete product development organization in-house with high capacity in cloud, frontend, design, video and AI / ML.

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports franchises across North and South America including organizations from MLS, USL, NHL, AHL, NCAA DI, DII, and DIII, etc.)

We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team.

This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success.

The role :

In this role, you will manage a diverse portfolio of leagues, conferences, and mostly individual sports organizations (schools, clubs, teams) using Spiideo.

Your responsibilities will include onboarding and training new customers, driving renewals and upselling opportunities, and ensuring customers fully maximize the value of Spiideo.

Core responsibilities :

• Onboarding & Training :  help new customers get onboarded with Spiideo
• Customer Satisfaction :  delivering exceptional guidance, maximize potential
• Renewals :   proactive management to achieve company renewal targets
• Upsell & Expansion : identify opportunities to maximize and expand usage
• Churn management : proactively engage to reduce churn and ensure success
• Relationship building :  cultivate strong, trusted partnerships with key stakeholders
• Process development : ability to coordinate and manage complex implementations

What type of customers would you manage?

You will mostly manage Clubs & Universities (schools, clubs, and teams) using Spiideo. You will also manage Leagues & Conferences using Spiideo for Spiideo Replay, League Exchange, or Spiideo Play for broadcasting.

What we are looking for :

Prior Customer Success or Sales experience (at least 2 years)

What we can offer :

Location

This is a full-time onsite / hybrid position based in Philadelphia, USA. Spiideo's global headquarters is based in Malmö, Sweden. You will report to VP of Customer Success.

Benefits

We offer a well developed benefits package, including :

Application

You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

Apply now and become an integral part of our success story! We review new applications continuously.