Assistant General Manager

We seek a passionate, dynamic, and professional Assistant General Manager who can drive results and deliver stellar customer service to guests. This role is designed to consistently execute the playbooks and processes to achieve sales and operational goals.

The Assistant General Manager will support the General Manager in leading a dynamic and high-energy sports and entertainment venue. This role requires a hands-on leader with a strong background in sales, operations, and guest experience. The ideal candidate will assist in overseeing daily business functions, driving sales performance, ensuring operational excellence, and fostering a positive environment for guests and staff.

If you excel in leadership, customer engagement, and process optimization, we invite you to apply!

What You'll Do

• Support Leadership & Operations: Assist the General Manager in overseeing sales, operations, and team management while fostering a positive environment for staff and guests.
• Sales & Lead Generation: Manage the sales process, including site presentations, onboarding, and lead generation through approved channels.
• Guest & Staff Relations: Build strong relationships with guests and employees through open communication and exceptional service.
• Operational Compliance: Ensure adherence to all site processes, including guest orientations, inquiries, account management, and maintenance procedures.
• Manager on Duty (MOD): Step in as needed to oversee daily operations and enhance the guest experience.
• Policy & Safety Enforcement: Uphold company policies to maintain a safe and enjoyable environment.
• Marketing & Engagement: Assist with external lead generation and internal programs such as events, competitions, and loyalty initiatives.
• KPI Monitoring & Reporting: Track and analyze key performance indicators to drive business performance.
• Sales Targets: Meet and exceed daily, weekly, and monthly sales goals.
• Customer Issue Resolution: Address and resolve customer complaints efficiently while coordinating with HQ when necessary.
• Team Oversight & Training: Support hiring, onboarding, training, scheduling, and staff performance management.
• Process Audits: Conduct regular audits to ensure operational efficiency and compliance.
• Site Maintenance: Maintain cleanliness and organization across all facilities.
• Policy Adherence: Enforce company policies, procedures, and standards.
• Other Duties: Perform additional tasks as assigned by leadership.

What You Need

• Strong work ethic with a professional demeanor, excellent customer service skills, and integrity.
• Desire and ability to effectively work in a fast-paced, dynamic team environment.
• Must have the ability to multi-task, manage guest and staff concerns, and hold others professionally accountable.
• Understand foundational Key Performance Indicators (KPIs) including, but not limited to, revenue, ordering, inventory, payroll, cost controls, and facilities maintenance.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Ability to work independently and utilize discretionary judgment in decision-making.
• Experience with planning and coordinating logistics in an efficient and cost-effective manner
• Compliance with the brand.
• Experience and knowledge of the golf industry.
• Practical administrative skills and experience with Microsoft Office products.
• Minimum 1-2 years experience in a management position.

Salary

• Location: Lees Summit, Missouri, United States
• Salary: $45,000-$55,000. $70k OTE
• This is a full-time, long-term position.
• The position is immediately available.

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