What are the responsibilities and job description for the Patient Service Representative position at Spine and Sport Physical Therapy?
We are looking for a friendly, detail oriented and personable candidate to join our growing team!
The Patient Service Representative is responsible for providing high quality customer service, managing the patient experience as it relates to scheduling, communication, collection of OTC and patient balances and accurate intake. The Patient Service Representative works closely with the Central Office Coordinator, Partner and facility staff to ensure clean claims and accuracy of patient account information and provides a friendly, organized and efficient office environment
Skills and abilities:
- Ability to provide the highest-level customer experience, through excellent listening and communication skills.
- Proficient computer skills required. Nearly all of work is conducted on the computer – patient registration and scheduling, verification of insurance benefits, patient tracking, and patient account information.
- Ability to multi-task
- Excellent organizational skills with attention to detail and superior follow up
- Proven ability to learn quickly and maintain working knowledge
- Dependability and flexibility a must
- Excellent telephone communication and interpersonal skills.
Responsibilities
- Greet and assist patients as they arrive, ensuring a welcoming environment.
- Manage patient records and maintain confidentiality in compliance with HIPAA regulations.
- Schedule appointments and handle incoming calls using multi-line phone systems.
- Process medical collections and verify insurance information efficiently.
- Utilize EHR systems to update patient information and manage medical records.
- Provide exceptional customer service, addressing patient inquiries and concerns promptly.
Work Remotely
- No
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Physical & Rehabilitation Medicine
Schedule:
- Day shift
- Evening shift
- No weekends
Work Location: In person
Salary : $17
