Healthcare Front Desk Coordinator

Wellness Front Desk Coordinator – Spine Wellness Cincinnati

Spine Wellness Cincinnati, a small team of loving physicians offering chiropractic, acupuncture and functional medicine services in Madeira, is seeking a motivated, experienced and organized Front Desk Supervisor to join our team. If you have a passion for providing exceptional customer service, possess excellent organizational skills, and thrive in a fast-paced environment, we want to hear from you. As the Front Desk Supervisor, you will play a crucial role in ensuring smooth clinic operations and delivering an outstanding patient experience.

To Apply send a cover letter and Resume with the subject "Reception Application" to JobsSpineWellness(at)gmail(dot)com.

Responsibilities:

• Warmly greet and welcome patients, ensuring they feel comfortable and valued from the moment they arrive. Know every patient by name and learn something about their life.
• Manage patient appointments efficiently, maintaining accurate schedules and minimizing wait times.
• Answer phone calls and promptly respond to al messages and email inquiries, providing accurate information about our clinic's services, fees and practitioners.
• Assist patients with check-in and registration processes, ensuring accurate and up-to-date information is recorded in our electronic system.
• Verify insurance coverage and assist patients with insurance-related questions and concerns.
• Process payments and maintain accurate financial records.
• Coordinate with healthcare providers to facilitate seamless patient care, including scheduling appointments, referrals, and follow-ups.
• Maintain cleanliness and organization of the front desk area and waiting room.
• Provide administrative support to the clinic's practitioners, including managing calendars and scheduling meetings.

Requirements:

• High school diploma or equivalent; additional certification or training in healthcare administration is a plus.
• Proven experience in a similar role, preferably in a healthcare or wellness environment.
• Excellent customer service and interpersonal skills.
• A personality that truly cares about the well being of people they have yet to know
• Strong organizational and multitasking abilities.
• Proficiency in using electronic medical record (EMR) systems (ChiroTouch experience a plus).
• Familiarity with insurance verification and billing procedures.
• Ability to work independently and handle stressful situations with composure.
• Strong communication skills, both written and verbal.

Perks of the Job:

• Earn $45,000 - 55,000 per year with bonus, profit sharing, and incentive programs.
• Free Health Services - Our team members live the lifestyle we recommend and receive free chiropractic and acupuncture services in the office.
• Health Share Contribution.
• Witness Life Transformations - We help people transform their lives. It is very rewarding to witness the change and help people achieve their goals!
• Paid Vacation - We offer paid time off for personal and vacation time. Balance is important!
• Monthly Outings - We routinely meet outside of the office for lunch, planning and team building exercises.
• Company Trips - Professional and personal growth trips happen and are super fun!

Working Hours:

• Monday, Wednesday, Friday: 7:30am - 6:00 pm (lunch from ~12-1:30)
• Tuesday: 12:00 pm - 6:00 pm
• Thursday: 9:00 am - 1:00 pm

Salary: The starting salary for this position is $45,000-$55,000 per year, commensurate with experience and qualifications.

At Spine Wellness Cincinnati, we value our employees and provide a positive and supportive work environment where you can grow both professionally and personally. As a member of our team, you will have the opportunity to contribute to the well-being of our patients and make a significant impact on their health journeys.

If you are a detail-oriented, customer-focused professional with a passion for health and wellness, we invite you to apply for this exciting opportunity. We appreciate all applications, but only those selected for an interview will be contacted.

To Apply send a cover letter and Resume with the subject "Reception Application" to JobsSpineWellness(at)gmail(dot)com.

Note: Due to the nature of our clinic, applicants may be required to undergo a background check and provide references.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Free health screenings
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Wellness program

Medical Specialty:

• Holistic Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Cincinnati, OH 45243 (Required)

Work Location: In person

Salary : $45,000 - $55,000