Front Desk Receptionist

Front Desk/M.A.Position for our Fort Myers office location. Bi-lingual Spanish/English.

We are a multi discipline clinic ( Chiropractic, Orthopedic Surgeon) practice with 8 locations.

We have been helping people with wellness and pain for over 15 years and we need a full-time team member in our locations. Every member of our team plays an integral part in ensuring that our patients receive the best care possible.

**** Candidate must be very sharp, intelligent and self motivated. ******

HOURS MONDAY TO FRIDAY

9AM TO 7PM

LUNCH DAILY 1 TO 3 PM

JOB DUTIES INCLUDE:

• Verifying insurance benefits and obtaining prior authorizations for DMEs, injections, and other procedures.
• Compliance with various offices in protocols and procedures.
• Providing exceptional customer service.
• Contributing to a positive environment within the insurance department as well as the clinic as a whole.

Qualified candidates will have:

• Strong ability to multitask.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Knowledge of out-of-network and Medicare billing.
• Proficient in Microsoft Word and Excel.
• Office management experience preferred

Progressive chiropractic practice focused on providing the community with specialty chiropractic care. Our practice is a

full-service provider of comprehensive bone, joint, and muscle care. Our goal is to continue our mission in providing our

patients with the highest level of care and compassion they deserve in a personalized setting.

We are looking for a professional, service-oriented team player to join our very busy chiropractic practice.

As a full-time front desk clerk, you will be the first point of contact and play an essential role in creating a

welcoming and supportive environment. Candidates must be able to coordinate and track a variety of details to provide a

seamless patient experience. The ideal candidate will have an excellent work ethic, be a quick learner, enjoy multi-tasking

and staying organized, be flexible, and understand the importance of a positive, courteous and a professional attitude in the

workplace. Great attention to detail and clear communication with patients are essential.

If you possess these qualities, please read on. Below is the job description:

General Summary: A non-exempt, clerical position responsible for receiving incoming telephone calls in a prompt,

courteous, and professional manner and greeting/assisting patients and visitors in the same manner.

Essential Job Responsibilities:

Greets patients and visitors and assists them as appropriate. Phones or pages employees to meet visitors, directs

visitors to appropriate waiting areas, and appropriately and courteously screens solicitors for relevance to

organization needs.

Explains financial obligations to the patients or responsible parties and collects co-pays and balances as required.

Preps physicians' schedules/charts for eligibility days in advance.

Communicates daily scheduling changes to clinical staff.

Registers and updates patients' personal information.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery

compared to schedule; reminding provider of service delays.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

Uses customer service principles and techniques to deal with patients calmly and pleasantly. Position will be cross-trained with that of Medical Assistant.

Other duties as assigned

Job Type: Full-time

Pay: $13.00 - $17.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• How many years experience do you have working in the Medical/Health care field?
• Are you able to multi-task, and work efficiently without direct supervision?

Language:

• Spanish (Required)

License/Certification:

• M.A. , CNA or any other health license? (Preferred)

Ability to Commute:

• Fort Myers, FL 33901 (Required)

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $18